Our quality mystery shopping program will monitor how your customers are treated on a one-on-one basis here in Italy and what level of service they experience when they do business with your local dealers/shops/offices.
We will test the dealer or employee behaviors with visits or telephone calls that will be representative of typical customer encounters/requests.
We have over 3000 mystery shoppers, located throughout Italy, all professionally trained.
You will receive a full report containing:
- detailed single shop findings,
- an in-depth summary report with factual information, and clear marketing solutions based on the results.
Creation date : 04/02/2005 @ 11:08
Last update : 15/01/2014 @ 08:27
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